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Client Care Coordinator
she/her/hers

Hi, I'm Nia.My job is to make everything run smoothly for you.

Nia Berry
I'm the Care Coordinator for Hope For The Journey. For clients, I'm here to listen and help you find the right therapist — finding a counselor is overwhelming, and I make it easy to get started. For community partners and our staff, I'm the glue that keeps us connected.
First call
Therapist matching
Referrals & partners

About Nia Berry, Client Care Coordinator

You just want to feel better — as quickly as possible. We get it. That's why I'm here. From your first phone call to set up an appointment, I want the process to be easy, efficient, and warm. I handle the administrative issues and concerns so your therapist can focus solely on your treatment.
I genuinely adore people. I love getting to know them, hearing their stories, and relating to them. There's nothing I'm more passionate about than mental health. Our feelings are a common human thread, and every person deserves to be heard and understood.
At Hope For The Journey we really believe people matter. YOU matter. If something isn't going well, I'm here to help — we love feedback, the good, the bad, and the ugly, because it helps us grow. No one should settle for cookie-cutter counseling.
At a glance
WhereAustin & Round Rock office · Online across Texas
SeesEveryone who calls

Who Nia Works With

Who Nia works with — and how.

New clients

Call or text. I'll listen, answer your questions, and match you with the right therapist — usually within a day.

Current clients

Scheduling, paperwork, sliding-scale applications, superbills — I stay connected so everything stays on track.

Referring professionals & partners

Want to get to know us, get on our referral list, or have us speak at your event? I make that happen.

Your First Call With Nia

Your first call is with a real person.

No phone tree, no forms before you've talked to a human. Tell me what's going on and what you're hoping for, and I'll take it from there.
What to expect
Call or text 512-400-4790
A real conversation, not an intake script
Matched with a therapist who fits
Help with the sliding-scale application
Someone to call if anything isn't working

Ready to talk to Nia?

Call or text 512-400-4790, or send a note and she'll call you back.

Hope For The Journey Reviews

“
It is so great to have found a counseling group that really knows what they are doing with trauma. You guys have your act together.
Client
“
Thank you for getting back to me so quickly! I can't tell you how many people I called and have not heard back from.
Client
Reviews are reproduced verbatim from hopeforthejourney.org.